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Once the alignment
between culture, leadership and Strategic Focus is understood, it is
important to create and/or align the key processes responsible for
accomplishing the strategy. Organizations are often structured and
managed according to leadership and organizational models that no longer
work in today’s demanding environment. 
Utilities today must
continuously reinvent themselves in a way that is consistent with their
purpose. Business Process Redesign must be more than a tool or process.
It must be results based and results driven. To ensure that your
reinvention effort is as successful as possible, TAP Resource teams with
the experienced people in your organization most familiar with the
particular process being redesigned. A variety of tools are provided to
assist in the team development and process redesign effort; tools and
processes your teams will be using long after our work is complete.
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